Frequently Asked Questions
A. The charge for a 3 ½ hours session (either 9.30am-1pm or 2.30pm – 6pm) is £165 payable in advance.
A. The £50 deposit is payable at the time of booking. The deposit will be refunded via PayPal within 14 days. Any costs incurred for extra cleaning, rubbish removal, breakages or the alarm sounding will be deducted from this deposit.
A. If you need to cancel your booking you will only be refunded 50% of the charge if we are able to re-let your cancelled slot. We strongly advise you to read all the information below, check our Terms and Conditions and visit the Playhouse before you confirm your booking.
A. You are paying for a 3 ½ hour session on Saturday and Sunday. Unless you have arranged for a slightly different time or longer session, your event must be finished and guests left the site by either 1pm or 6pm. If you are not finished at this time, you will be charged £5 for every extra 10 minutes and this cost will be taken from your deposit.
A. You can contact Ray’s Playhouse, Monday to Friday, during normal hours on 020 7371 9200 or email us if you have any queries. On booking you will be given a contact number for the site manager who will meet and greet you on the day of your party.
Current COVID Government Guidelines (as of 22 April 2021):
From Saturday 22nd May until Monday 21st June
Maximum of six adults and no more than 24 children = a maximum of 30 guests. The six adults must include the party entertainer. You will be required to sign a disclaimer to confirm that you are willing to comply with these rules.
From Monday 21st June
Restrictions lifted and the limit of 60 guests for parties (mixture adults and children).
A. Small tables and chairs for up to 30 children.
Three large tables and 20 adult chairs.
Note that toys or play equipment are not be available for use during your party except for playground equipment in the outside area.
A. In 2019 a new fully kitted kitchen was kindly donated by Howdens Kitchens.
There is a sink, full height fridge/freezer, electric hob, oven and microwave. Please note that no kitchen equipment, i.e baking trays, cutlery, cups etc are not included and must be provided by the hirer.
There is a kettle but please remember to bring your own tea/coffee and mugs.
A. Only licenced and registered animal party experiences will be permitted. Insurance details and full details of the provider must be given in advance.
Please get in touch with us on 020 7371 9002 or email us.
A. You will need to bring your own equipment to play music. Please respect our neighbours when playing music and keep the volume to a sensible level.
A. No fireworks or BBQ’s are permitted inside or outside the premises.
A. If you wish to bring a bouncy castle it can only be used outside and installed and dismantled by a registered and insured provider. Please note the maximum dimensions are 5m x 5m.
A. Of course you are welcome to enjoy our wonderful outdoor space and play equipment. Please respect the planted areas and do not allow children to trample over the bedding plants.
Please ensure you double check the area for rubbish at the end of your party, as any additional clearing that is required by our staff will result in part of your deposit being retained.
A. We allow helium balloons, but insist that all balloons are removed at the end of the party. If inflated balloons are left in the roof space it will set off the alarm. This will result in a call-out charge of £45.00 and this amount being deducted from your deposit.
A. We are able to provide two off-street parking spaces at the front of the building. Please do not use the parking space adjacent to the house marked PRIVATE.
A. No, you will need to remove all rubbish from the premises. If you leave bin bags behind, you will be charged for the removal.
A. You can decorate the Playhouse, but please do not use sticky tape anywhere in the Playhouse. Tie with string and use blue tac.
A. Broom, dustpan and brush and cleaning spray is provided. Please remember to bring your own refuse bags and hand sanitiser.
A. There are three adult W.C.’s, one disabled access WC and four children’s toilets. There is also a baby changing station.
Please bring your own toilet rolls we we cannot guarantee there may be sufficient for your event.
A. There is no WiFi available.
- Cake knife
- Candles and matches
- Toilet rolls
- Kitchen towel
- Bin bags
- Cutlery, plates, cups
PLEASE DO NOT USE GLASS ANYWHERE INSIDE OR OUTSIDE THE PLAYHOUSE FOR SAFETY REASONS.
85% of your party fee goes directly towards maintaining our service to families with young children in the community.